NaadiOS is a software service for clinic messaging, scheduling support, follow-ups, operational workflows, billing support, and staff administration. These terms are for clinic customers and authorized clinic staff, not for patient consumer sign-up.
The clinic representative accepting these terms must have authority to bind the clinic. The clinic is responsible for its staff users, its patient communications, its configured message templates and operational content, and ensuring it has the right to provide and process the data it places into the platform.
The service is an operational software tool. It is not a medical device, an emergency service, a substitute for clinician judgment, or a diagnosis or treatment engine. The clinic remains solely responsible for medical advice, triage, prescriptions, diagnosis, and patient-care decisions.
The clinic is responsible for the acts of staff using authorized accounts. Credentials must not be shared casually. New and rotated dashboard PINs must meet the platform's minimum-strength policy. The clinic must promptly deactivate access for departed or unauthorized staff.
The clinic is responsible for obtaining and recording any legally required patient consent, using approved message copy for its workflows, ensuring sensitive-health communications are appropriate, and maintaining any WhatsApp or equivalent provider-policy compliance required for its usage.
The service is provided on a reasonable-efforts basis. Support is provided via the operator contact below. Planned maintenance, incident response, and any uptime commitment will be set out in a separate signed agreement if offered. No specific uptime is guaranteed absent such an agreement.
The operator uses reasonable technical and organizational measures appropriate to the service (see the Privacy Policy, Section 10), but no internet-connected system is risk-free. The clinic must review the security posture and decide whether it is sufficient for its use case before go-live.
Commercial terms (subscription/setup fees, taxes, invoicing, suspension for non-payment, and any refund policy) are set out separately in the applicable order or signed agreement. These terms do not by themselves create a pricing commitment.
The operator retains rights in the software, service design, branding, and platform code, except for clinic-owned content and data. The clinic retains rights in its own content and data, subject to the rights needed to operate the service.
The clinic owns or controls the business relationship with its patients and staff records. The operator processes clinic data only as needed to provide, secure, support, and improve the service within the agreed scope and applicable law, as described in the Privacy Policy.
The operator may suspend or restrict access when reasonably necessary for security incidents, abuse or unlawful use, provider-policy violations, non-payment, or urgent maintenance. The clinic may stop using the service subject to any signed notice period, billing commitment, and data-return or deletion procedure. On termination, the clinic may request data export or erasure via the DSR process.
To the maximum extent permitted by law, the service is provided on an "as is" and "as available" basis unless a separate signed agreement says otherwise.
To the maximum extent permitted by applicable law, the operator's aggregate liability arising out of or relating to the service is limited, and indirect, incidental, special, or consequential damages are excluded. The specific monetary cap and carve-outs are confirmed on legal review before go-live. Nothing limits liability that cannot be limited under applicable law.
These terms are governed by the laws of India. The courts at Hyderabad, Telangana have jurisdiction, subject to any mandatory consumer or data-protection forum rules. Parties will attempt good-faith resolution before formal proceedings.