This policy applies to NaadiOS subscription, setup, onboarding, and other software services purchased directly from NaadiOS. Patient payments made to a clinic through the clinic's own PhonePe, bank UPI, or other payment account are not NaadiOS revenue and are governed by the clinic's own refund terms.
A clinic may request cancellation by contacting support@naadios.com from its registered account email. Cancellation normally stops renewal at the end of the current paid billing period unless the applicable order or agreement states otherwise.
NaadiOS may approve a full or partial refund for an incorrect or duplicate charge, an agreed setup service that was not delivered, or where required by applicable law or the written order.
Unless required by law or agreed in writing, completed usage, messaging or provider charges, taxes already remitted, third-party charges, and setup work already delivered are non-refundable. Refunds for patient payments sent directly to a clinic must be handled by that clinic.
Send the clinic name, registered email, invoice or transaction reference, amount, date, and reason to support@naadios.com. Do not send UPI PINs, passwords, or full card numbers. We normally acknowledge requests within 3 business days.
Approved refunds are returned to the original payment method where possible. NaadiOS normally initiates the refund within 7 business days after approval. Banks, card networks, UPI providers, and gateways may take additional time to display the credit.
Refunds and cancellations: support@naadios.com. Legal or grievance matters: grievance@naadios.com.